Refund Policy

Refund Policy

At Jerelle Consulting Management, we are committed to providing high-quality consulting services. This Refund Policy explains the conditions under which refunds may be considered for our services.

1. General Policy

Due to the professional nature of consulting services, fees paid for completed services are generally non-refundable. However, exceptions may apply under specific circumstances outlined below.

2. Eligible Refund Situations

Refunds may be considered in the following situations:

• Duplicate payments made unintentionally
• Cancellation of services before consulting work begins
• Failure on our part to provide agreed-upon services

3. Cancellations Before Service Delivery

If a client cancels a service before any consulting work has started, a partial or full refund may be considered based on any administrative, preparation, or planning costs already incurred.

4. Ongoing Projects

For ongoing consulting engagements or milestone-based projects, refund requests will be reviewed based on the amount of work completed at the time of cancellation.

5. Non-Refundable Services

Completed consultations, delivered reports, advisory sessions, and completed consulting work are non-refundable once services have been provided.

6. Refund Processing Time

Approved refunds will be processed within 7–14 business days and issued through the original payment method where applicable.

7. Contact for Refund Requests

To request a refund or discuss billing concerns, please contact us:

Jerelle Consulting Management
Email: info@jerelleconsultingmng.com
Phone: +1 (423) 364-8629
Address: 4822 Madonna Ave, Chattanooga, TN 37412